Get in Touch With Us
Whether you have spotted something that needs correcting, want to suggest a casino we should look at, or simply have a question about our reviews and rankings, we are glad you came here first. This page explains the best way to reach the New Casinos team and what to expect once your message is with us.
How to Contact Our Team
Email is the most reliable way to get in touch. Every message is read by a real person, and we aim to respond within two working days. To help us route your enquiry to the right team member quickly, it is worth including a brief description of what your message is about in the subject line.
Please write to us at [email protected]
We do not use automated replies in place of a genuine response. You will always hear back from someone who has actually read what you sent.
What We Can Help You With
We welcome messages on a wide range of topics. The most common reasons Australian players and readers reach out to us include:
- Questions about our reviews — If something in our casino comparisons is unclear, or you want more detail about how we assessed a particular site, just ask. We are happy to explain our methodology.
- Corrections and factual updates — Our editorial team works to keep every review accurate and current, but things change quickly in the online casino space. If you have spotted information that looks out of date or incorrect, we take that seriously and want to know.
- Suggestions for new reviews — Is there an offshore casino available to Australian players that you think deserves a closer look? Let us know. Reader suggestions have shaped our coverage before and we genuinely consider every one.
- Feedback on site content — Good or bad, your feedback on the way we present information about pokies, bonuses, payment methods and withdrawals helps us improve.
- Partnership and commercial enquiries — If you represent a casino operator or affiliated organisation and want to explore how we might work together, please introduce yourself and outline your proposal clearly. We review all approaches on their merits, and commercial relationships never influence our editorial rankings.
- Responsible gambling concerns — If you or someone you know is experiencing difficulties related to online gambling, please mention this in your message. We will point you towards appropriate support services available in Australia, including the national helpline Gambling Help Online.
What Happens After You Email Us
Once your message arrives, it goes to the relevant member of our editorial or support team. Here is what to expect:
- Within one working day — Your message is read and, if it needs to go to a specific team member, forwarded on.
- Within two working days — In most cases you will receive a substantive reply. During peak periods it may take a little longer, and we appreciate your patience.
- Follow-up — If your enquiry requires more investigation — for instance, verifying a detail in a casino review — we will let you know and give you a realistic timeframe.
We do not close enquiries without a resolution. If you have not heard from us within three working days, please check your spam folder and, if your message is not there, feel free to resend it.
Our Editorial Standards
New Casinos is an independent comparison site covering offshore online casinos available to Australian players. Our reviews cover licensing, game libraries, Australian-friendly payment methods including PayID, bonuses in AUD, withdrawal processing times and mobile compatibility. Every casino in our rankings is assessed against the same criteria, and no operator can buy a higher position.
We publish a commercial disclosure on pages where casinos are ranked: we may earn a commission when a reader follows a link and registers. That relationship does not change our editorial verdicts. If you believe it has in any specific case, please tell us — that is exactly the kind of feedback we act on.
Our content is reviewed regularly, but the online casino landscape changes fast. If you are reading a review and notice that a bonus, a payment method or a licence detail no longer matches what the operator is showing, getting in touch is the fastest way to get it fixed.
A Note on Player Eligibility and Responsible Play
All content on this site is intended for adults aged 18 and over. Online casino play carries financial risk, and we encourage all readers to set deposit limits, take advantage of self-exclusion tools where they are available, and play within their means. If you have a concern about your own gambling habits or those of someone close to you, support is available at Gambling Help Online (1800 858 858), which operates around the clock across Australia.
We are not a gambling operator and cannot intervene in disputes between players and casino sites directly. If you have a complaint about a specific offshore casino, we can advise on the appropriate licensing jurisdiction's complaints process — just include the casino name and a brief description of the issue in your message.
Staying Up to Date With Our Content
If you are researching where to play and want to understand how we evaluate casinos before contacting us, the reviews and rankings on this site cover all the factors that matter most to Australian players — from payout speeds to the range of pokies on offer. Our fastest-payout focus means withdrawal processing times sit at the centre of every assessment we publish.
Thank you for taking the time to reach out. We look forward to hearing from you.